My Resume
Career Experience
J. Gunn, Brooklyn, New York
Property Manager 2008-2011
Lorelei Orthotics, New York, New York
Office Manager 2006 – 2008
Bowery Residents’ Committee, New York, New York
Office Manager 2003-2006
City of Seattle, City Light Department, Seattle, Washington
Materials Management Chief 1988 – 2002
Management Systems Analyst (Worked out of class for 2.5 years)
Other Experience
King County Elections, Renton, Washington
Administrative Specialist-Temporary Election Worker 2010 and 2011
Using strict attention to detail I counted, sorted, batched, numbered,
examined, and determined voter intent for ballots in an election. As part of a team
I successfully worked toward a deadline to certify all votes by a predetermined date
as required by law.
Henry Street Settlement, Senior Companion Program, New York, New York
Clerical Aide 2011-2011
Identified a problem with the Senior Companion Program records that could
impact funding. Performed an audit of the file system and the program
management software. Reorganized and updated the files in both systems.
Created spreadsheets and reports to track and keep data current.
J. Gunn, Brooklyn, New York
Property Manager 2008-2011
- Manage rental property; collect rents; deposit funds; Pay all property related bills
- Ensure compliance with Fire, Sanitation, and Environmental laws
- Resolve tenant complaints; maintain grounds and common areas
Lorelei Orthotics, New York, New York
Office Manager 2006 – 2008
- Directed operations of the front office with a focus on income generating activities including billing, collections, sales, marketing, and customer service
- Managed benefits, labor law requirements, and personnel issues
- Processed payroll, paid all bills and taxes, performed bank reconciliation
- Purchased office supplies and equipment
- Interacted with the accountant, insurance companies, vendors, patients, and clients
- Mediated and resolved client complaints
- Greeted visitors; managed heavy call volume
- Scheduled and confirmed meetings and appointments
- Processed on-line health insurance claims
- Researched and wrote medical justifications in support of health insurance claims
- Identified and resolved work process, procedure, and policy issues
- Provided technical computer application support
- Evaluated usability and redesigned forms
- Composed correspondence; created and maintained spreadsheets and databases
- Maintained patient charts, business records, and personnel files
- Created and updated patient records electronically
- Designed and produced reports
Bowery Residents’ Committee, New York, New York
Office Manager 2003-2006
- Supervised, scheduled, counseled, and developed a staff of 11 at a social service agency
- Interviewed candidates for employment; researched human resource issues
- Analyzed, evaluated, and streamlined business processes
- Collaborated with other management staff to identify and resolve work process, procedure, policy, and staffing issues
- Provided technical computer application support
- Evaluated and resolved ergonomic issues
- Purchased office equipment and supplies
- Processed invoices and petty cash
- Created and produced monthly reports
- Created and redesigned program documents
- Created and maintained databases and spreadsheets
City of Seattle, City Light Department, Seattle, Washington
Materials Management Chief 1988 – 2002
- Supervised, counseled, developed, and disciplined a staff of 11
- Managed an inventory valued at more than 10 million dollars
- Analyzed work processes and implemented changes
- Managed customer service and effectively satisfied customer issues
- Ordered supplies and work equipment
- Managed multiple tasks, projects, and assignments
- Created and maintained documents, databases, and spreadsheets
Management Systems Analyst (Worked out of class for 2.5 years)
- Business analyst for a software project
- Conducted software fit analysis as part of a team
- Collaborated in writing request for proposals to prospective vendors
- Analyzed and evaluated vendor responses and conducted telephone interviews
- Selected business appropriate software
- Collaborated to determine software modifications, use, and enhancements
- Coordinated detail intensive data scrub for replacement of two legacy systems
- Tested software prior to implementation
- Wrote business specific desktop procedures
- Conducted the training survey
- Determined the end user base for training plan development
- Developed training materials
- Trained end users
Other Experience
King County Elections, Renton, Washington
Administrative Specialist-Temporary Election Worker 2010 and 2011
Using strict attention to detail I counted, sorted, batched, numbered,
examined, and determined voter intent for ballots in an election. As part of a team
I successfully worked toward a deadline to certify all votes by a predetermined date
as required by law.
Henry Street Settlement, Senior Companion Program, New York, New York
Clerical Aide 2011-2011
Identified a problem with the Senior Companion Program records that could
impact funding. Performed an audit of the file system and the program
management software. Reorganized and updated the files in both systems.
Created spreadsheets and reports to track and keep data current.
Education and Training
Bellevue Community College, Bellevue, WA: Technical Writing Certificate
UIC Development Foundation, Seattle, WA: Business Management Certificate
Griffin Business College, Seattle, WA: Accounting Certificate
Computer Application Skills
MS Word MS PowerPoint MS Publisher MS Outlook Adobe Photoshop Futura Practice Management
MS Access MS Visio MS Excel MS FrontPage Quickbooks Excellent Internet Research Skills
Typing: 50 words per minute
Professional Affiliation: Society For Technical Communication
